Insights

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Digital Innovation Unit renews ISO accreditations for quality and information security

The Digital Innovation Unit (DIU) has successfully renewed its certifications for the internationally recognised ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) standards for another 3 years.

Why Bias Auditing Is Esseential

AI and Ethics Series : Why Bias Auditing is Essential in Ethical use of AI within the NHS

In this article I start to dig more of the detail of why ethics as a framework is hugely important within the NHS. Bias is something we may not consider when we start to look at creating a machine learning model, or when we go out to the market to procure an AI solution, and yet it is Bias that can lead to patient harm, can reinforce health inequality and ultimately lead to a failed project.

From left to right: Dr Priyantha Jayawardane - Deputy Director, Digital Innovation Unit and Gary Beddow - Digital Space

SOCTIM 2025 Award for Transforming NHS Waiting List Management

We’re proud to announce that NHS Midlands & Lancashire Commissioning Support Unit (MLCSU), led by its Digital Innovation Unit and Digital Space have jointly won the Service Delivery Project or Initiative of the Year at the SOCTIM Awards 2025, held at the President’s Conference in Birmingham.

One Size Doesn't Fit All

AI and Ethics Series : One Size Doesn’t Fit All - But the NHS Needs One Risk Model for AI

Picture this: Two AI systems are about to be deployed in the NHS. One is an internal chatbot answering staff FAQs about HR policies. The other analyses diagnostic images to flag possible cancer cases for urgent review. Should both face the same level of ethical review?

Why The NHS Needs A Unified Ethics1

AI and Ethics Series : Why the NHS needs a unified AI Ethics Framework and the Skills to Run it

AI in healthcare has the potential to speed up diagnoses, free up clinicians’ time, and improve patient outcomes. But it also introduces risks we’ve never faced at this scale — from hidden bias in training data to opaque decision-making that even the developers struggle to explain.

Taming The Wild West Of Free AI Tools

AI and Ethics Series : Taming the Wild West of Free AI Tools in Healthcare

The first article in John Uttley's series on AI and Ethics from a SIRO’s perspective. This time, John tackles the big question: Can NHS staff safely use free AI tools — like ChatGPT, Claude, or Gemini — without putting information at risk?

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Easy access to the NHS Digital Weight Management Programme

A user-friendly digital hub developed by the Digital Innovation Unit streamlines referrals and offers personalised access to the NHS Digital Weight Management Programme (DWMP), focusing on uptake by people living with obesity and related health conditions. It is believed to be the world’s first end-to-end digital pathway.

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New neurodiversity support section launched on NHS Cheshire & Merseyside Website

We’re proud to announce the launch of the new Neurodiversity Support Pathway section on the NHS Cheshire and Merseyside website.

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Study reveals promising early outcomes of NHS Digital Weight Management Programme

Early results from the NHS Digital Weight Management Programme, showing participants lose an average of 3.9 kg when they complete the 12‑week course, and even partial participants still see meaningful weight loss.

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Data-driven personalised health videos and their role in supporting healthcare services

We’re rolling out data-driven personalised health videos sent straight to patients’ phones. They support behaviour change, self-care, and better access to services. Healthcare leaders are invited to learn more.

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Recently launched weight management services benefit from NHS ML’s technology

The NHS Digital Weight Management Programme (DWMP) launched this week will help thousands of adults achieve a healthy weight and improve their wellbeing.

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UBook transforms room booking at Birmingham and Solihull Mental Health Foundation Trust

Birmingham and Solihull Mental Health Foundation Trust improved efficiency and safety by replacing outdated booking systems with the UBook platform. Introduced during the pandemic, it enabled streamlined room, desk, and visitor management. Staff across the Trust have welcomed the change.